Exchange Policy

EXCHANGE POLICY

1.1 THE EXCLUSIVES allows an exchange only if the product is damaged or defective and the exchange request to be raised within 2 days of receiving the product by contacting customer care. Customer should return such product(s), within 7 (Seven) working days of receiving it, subject to the condition that, such product(s) is/are returned in a saleable condition with the price and info tags intact, the original folds and packaging retained, in an undamaged/unused condition.

1.2. In order to initiate the process of exchange the products purchased on the Website in accordance with the 7 (Seven) working days return policy, the Customer has to raise the exchange request by contacting the customer desk via email or phone within 2 days of receiving the product. Notwithstanding anything contained in this policy, no Customer requests for exchange of products purchased on the Website will be entertained, unless the Customer raises the exchange request within 2 days of receiving the product.

1.3. Damages occurred due to improper product care and usage can be voidable as per THE EXCLUSIVES’s exchange policy.

1.4. Replacement of the products tendered on the Website is subject to inspection and checking by THE EXCLUSIVES’s assigned quality check team.

1.5. THE EXCLUSIVES has outlined the following procedure for a hassle free return:

  1. a) Customer must raise the request by contacting our customer care at +916364343936 or write to us at theexclusives.in@gmail.com explaining the issue along with an image of the product.
  2. b) Following the acceptance of the request from THE EXCLUSIVES to exchange, Customer must immediately courier the product to the designated address:

 

No. 133/4, Flat no. 203, Ranka Park Apartments, Sampangi Ramnagar, Labagh Road, Bangalore, Bengaluru (Bangalore) Urban, Karnataka, 560027 

 

within 7 (Seven) working days of receiving the product (date of delivery) Any further requests for return will not be entertained after such period.

  1. c) Customer must mention his/her name, order number and mobile number, on the top of the packaging in which the product is couriered in accordance with the aforementioned procedure. Customer must ensure that the original receipt/invoice is included with the product when sending it to THE EXCLUSIVES through designated courier.
  2. d) If Customer is sending the product intended to be exchanged  back by post, returns should only be sent through a company designated carrier.
  3. e) If the Customer has any questions in this regard, he/she may feel free to contact THE EXCLUSIVES  at  +916364343936 or write to us at theexclusives.in@gmail.com
  4. f) If the Customer decides to send us an e-mail, it must contain the comprehensive details of of the defects/complaints of the product delivered to you. Please note that THE EXCLUSIVES shall examine the exchanged products for all such defects/variations, on the basis of the Customer’s e-mails.

1.6. Notwithstanding any conditions set out here, while exchanging the products, Customer must furnish a proof of purchase such as shipping invoice, gift receipt or member purchase history.

1.7. On receipt of the product from the Customer in the manner described above, THE EXCLUSIVES in its sole discretion will decide whether to issue a credit note/voucher that can be redeemed against any other future purchase on the Website, or to offer an alternative product (of such price, which is equal to or less than the price at which the product intended to be returned was sold) of the Customer’s choice in exchange, or to reject such request for return. Further, the Customer shall bear and pay for the courier charges incurred by THE EXCLUSIVES while implementing the 7 (Seven) day return policy. If the mistake is on our side, we shall return your courier charges through credit note/voucher. (courier not to pay or pay) – include the pick policies and charges

1.8. On receipt of the product in the manner described above, if THE EXCLUSIVES  in its sole discretion finds that the product is ineligible for exchange, THE EXCLUSIVES will contact such Customer through his/her registered email-ID or phone number with further instructions.

DEFECTIVE OR FAULTY PRODUCT

1.9. If Customer receives a product in packaging that appears to have been tampered with, damaged or is in an unsealed condition, Customer is advised not to accept such product. Customer is advised to immediately get in touch with THE EXCLUSIVES  at theexclusives.in@gmail.com & sms or call at + +916364343936

1.10. Upon THE EXCLUSIVES being satisfied at its sole discretion that the product was not damaged by any actions on the part of the Customer and after inspecting the product for signs of use, THE EXCLUSIVES shall either issue credit note or exchange/replace the product.

COLOR, HANDWORK, SPECIFICATIONS & DESCRIPTION

1.11 The details of the the products or product specifications (weight, color, handwork, size etc.) as mentioned on the THE EXCLUSIVES site are only approximate values, any request for exchange based these attributes will not be entertained.

1.12. The customers who are preferring items with beaded embroidery and sequins must be aware of the fact that these shiny embellishments have a tendency to come off. Remember, even with the best of handling and care, this problem cannot be avoided altogether. So, before ordering such item please keeps these things in mind.

1.13. The Customer must be aware of The description of the product is left to the aspirations of the handloom weavers and to the creative freedom of content writers. As such a product will not be considered for return or replacement on the sole basis of violation of the Content Description – either Short or Long Description.

1.14. While placing an order the Customer is advised to keep in mind about minor variations in colour that can occur due to various reasons. THE EXCLUSIVES tries its best to reproduce the exact colour of the product on your screen, as seen on the monitor of the Customer. Variation may also be felt because of different resolutions, monitors, video cards, operating systems, and internet browsers used. Garments also have a tendency to reflect different shades of colour under different lights.

DISPUTE RESOLUTION

1.17. In case of any dispute regarding any exchange under this Policy, the Customer can contact THE EXCLUSIVES at theexclusives.in@gmail.com. However, the decision of THE EXCLUSIVES in such case shall be final and binding. This Policy shall be governed by and interpreted and construed in accordance with the laws of India (Indian IT ACT 2002). The Customer hereby consents subjected to Bangalore jurisdiction of Karnataka, India.

1.18. In any event, THE EXCLUSIVES’s liability shall be restricted to the price of the product in question.

1.19. For any questions regarding this Policy, Customer can write to THE EXCLUSIVES at theexclusives.in@gmail.com or call at +916364343936.